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Frequently Asked Questions

Where is CMEG located?

CMEG is an off-shore broker registered and based in Trinidad and Tobago, W.I.

Is CMEG registered?

CMEG is registered with the Trinidad and Tobago Securities and Exchange Commission. CMEG is also a registered Foreign Financial Institution (FFI) with the IRS.

Does CMEG report to the IRS on taxes?

CMEG is FATCA compliant. In accordance with our Legal and Tax Reporting requirements, CMEG provides clients with the relevant W8/W9 forms for reporting purposes. We do not file taxes on behalf of our clients to the IRS. You may need to consult a Tax agent on how to report any gains or losses on your trading account.

Are my funds safe with CMEG?
  • CMEG has partnered with U.S. clearing firms that are members of the Securities Investors Protection Corporation (SIPC). SIPC provides up to $500,000 of coverage, with a limit of $250,000 for cash balances.
  • In addition, our clearing firms are insured through London underwriters where Lloyd’s of London Syndicates is the lead underwriter, to supplement SIPC protection. This combined protection would offer protection up to an additional $30M, with a cash sub-limit of $900,000. Please note that these measures do not protect against a decline or loss in market value of the securities in your online trading account.
  • CMEG is also insured up to $1M - professional indemnity. Should anything happen to CMEG, as a method of recourse, clients can also file a report with the Trinidad and Tobago Securities and Exchange Commission.
Would I be subject to the Pattern Day-Trading Rule if I trade with your brokerage?

Since we are regulated outside the United States, the pattern day trading rule would not apply.

I am a US person, can I sign up for an account with CMEG?

CMEG only accepts account from clients who have not been directly or indirectly solicited. In compliance with SEC Rule 15a-6, CMEG does not accept accounts from persons who have been solicited directly or indirectly.

What is the difference between the Standard and Active Accounts?

The Standard Accounts are designed for persons who wish to hold positions overnight or trade long-term. The Active Accounts are designed specifically for day-trading.

What is the difference between the Traders Elite Terminal Platform and the Traders Elite Pro Platform?

The Traders Elite Terminal is designed specifically for our Standard Account which facilitates medium to long term trading and is supported by our partners at Interactive Brokers. Due to legal and regulatory restrictions the Standard Account is not available to residents and citizens of the US and Canada.

The Traders Elite Pro Platform is designed specifically for our Active Account Type which facilitates active day trading.

What is the Traders Elite Pro Platform?

The Traders Elite Pro Platform is our custom day trading platform. There are two (2) available options for interface: The Traders Elite Pro Platform - powered by DAS OR The Traders Elite Pro Platform - powered by Sterling

What do I need to open an account?

STo meet CMEG’s jurisdictional account opening requirements, clients are required to submit:

  • 2 forms of government issued photo identification
  • 1 document to represent proof of address
  • 1 document to represent proof of income
I completed the online application, when will I receive my account information?

Application processing generally takes 3-5 business days provided all the documents submitted meet CMEG’s requirements.

I am a part of a trading community. Where can I apply the referral code?

You can apply the referral code for your trading community in step 1 of the account application process. You can also send the referral code to newaccounts@cmelitegroup.com if you were not able to apply the code during the application process.

When I sign up for the live day-trading platform, will I also have access to a demo?

A fully functional simulator (demo) account is included with your subscription for the live trading platform (Traders Elite Pro-Powered by DAS).

What is my username and password?

Your username, password and all other relevant account details will be provided in your Account Approval confirmation notification, which will be sent via email. Be sure to keep the email for reference.

Where do I go to download the platform?

Your Account Approval email notification contains the link to download the platform along with other important account details.

Do Active Accounts come with Level 2 market data?

Yes, Active Accounts are enabled with Level 2 market data feeds, the cost for this is included in your monthly subscription.

How do I fund my account?

International Bank Transfer is currently the only option available for account funding. Instructions on how to fund your account can be found in your Account Approval Email or the Resource section of our website.

I wired funds, why don’t I see them in my account?

International wires can take 2-3 business days to arrive; this does not include bank holidays, public holidays or delays in processing at the sending or receiving bank. Upon receipt, your funds will be processed and deposited to your account. You will receive email notification of the deposit and activation of your account.

What is the minimum amount needed to open an Active Account?

The minimum amount needed to open an Active Account is $500.

What is the minimum amount needed to open a Standard Account?

The minimum amount needed to open a Standard Account is $2500.

Can I fund my account in any currency?

The base currency for all accounts is USD; accounts can only be funded with US Dollars. Transferring payments in other currencies may result in the wire being rejected or a loss of funds due to conversion fees.

Are there any fees for wire transfers?

CMEG does not charge any landing fees for incoming wire transfers however foreign bank charges may be applied by the banks involved in routing the funds to us. The fee for withdrawals from your account is $60 for outgoing wires.

How do I withdraw funds from my account?

To withdraw funds from your trading account, you would need to submit the Wire Transfer Request Form, located in the Account Management Portal, under Resources. Approval generally takes three (3) business days. Please also allow an additional 3-7 business days for wire transfers to be credited to your account.

Does my account expire if it is not funded?

You have 30 days after receiving the Account Approval email to fund your account. If your account is not funded before the end of the 30-day period, it will be closed.

What are the main charges associated with the Active Account?

The Active Account is subscription based; it includes a monthly subscription for software access and market data, dependent on the platform selected. These charges are not pro-rated. View our Trading Platforms page for more details.

When will I be charged software and market data fees?

Your account will be billed from activation date however, the funds will be deducted on the last day of the calendar month. Fees are not pro-rated and cannot be waived.

How can I qualify for a platform fee rebate?

If your monthly commissions are over $650, your platform fee will receive a rebate that month. Please note that you will be required to pay the applicable market data fees.

When do I receive the platform fee rebate?

The monthly subscription fee is deducted from all Active Accounts on the last day of each month, however, the rebate is applied to accounts that generated more than $650 in commissions on the first day of the following month.

What are your inactivity fees?

Our inactivity fee applies a $50 charge to accounts for every 90 days with 15 trades or less.

What is the commission structure for Active Accounts?

Currently, our commission structure is as follows:

  • $3.95 for orders of less than 1000 shares and $0.007 for trades of 1001 shares and over for a monthly volume of 350,000 shares.
  • $2.95 for orders of less than 1000 shares and $0.005 for trades of 1001 shares and over for a monthly volume between 350,001 and 1,000,000 shares.
  • $1.95 for orders of less than 1000 shares and $0.0035 for trades of 1001 shares and over for a monthly volume greater than 1,000,000 shares.
What is the percentage of margin interest for overnight trades?

The following interest rates are based on the market value of the position at market close:

  • $0 to $100,000 - 7.5% APR
  • $100,000.01 to $1,000,000 - 6.5% APR
  • $1,000,000.01 to $3,000,000 - 5.0% APR
  • $3,000,000.01 and above - 4.5% APR
Am I charged interest for an account in the negative?

A negative balance is treated as a debt to the company, accounts with negative balances are charged a daily interest rate in accordance the prevailing market lending rate unless otherwise stated.

What are ECN Fees?

This fee is charged by the Electronic Communication Network for trades that take liquidity from the market. For exact ECN fees it is best to consult the website of the exchange that you would be using.

What are your ECN Fees?

The ECN fees are charged based on the route. The fee is set by the route publisher like NASDAQ or NYSE and so there is no standard ECN fee. You can go directly to the route publisher for more information about the fees they charge. CMEG does not charge ECN fees, they are treated as pass-through fees and are in line with market standards.

Are your ECN fees comparable to other clearing firms in the industry?

ECN fees would not be much different from what clearing firms generally charge. You may view our Trade Fees page for more information

Does CMEG charge for margin calls?

Yes, accounts that fail to remain compliant with CMEG’s Margin Policies will be liquidated and incur a $25 margin call fee.

I have forgotten my password for the Account Management Platform. How can reset my password?

When logging in to the Account Management Platform, you would have to use the password that you would have entered during the account application process. If you do not know what this password is, you can use the "Forgot my Password" link to reset the password for this platform.

How can I access a record of my trade history?

In the Report section of the Account Management Portal you can run various trade performance reports.

Where can I view my balances and deposits?

An Adjustment Report shows all cash movements within your account. You can find this report in the Report section of the Account Management Portal.

Where can I get an Account Statement?

The reports available in the Report section of the Account Management Portal can be used as a statement of activity. Clients can also request official statements by sending an email request to clientservices@cmelitegroup.com.

What if I do not want to start trading immediately or wish to take a break from trading?

You can request to have your account suspended. Suspended accounts do not have access to the platform and do not incur software and market data fees. Please note that inactivity fees will still apply.

I think I am locked out of the Traders Elite Pro Platform, how can I reset my account?

Password resets must be security verified, please contact us via any of the below numbers to request a password reset. Please note that these numbers are not toll free. Trinidad and Tobago:

  • (868) 609-CMEG (2634)
  • (868) 610-CMEG (2634)
  • (868) 610-2000
International:
  • (212) 203-4237
  • (212) 561-5493
  • (212) 561-5498
What leverage is available to traders?

Available leverage is based on the account balance at the start of the trading day:

  • $500 or less - 1:1
  • $500 to $2499 - 4:1
  • $2500 and over - 6:1
What are your Maintenance Margin Requirements?

Maintenance margin requirements refers the amount of equity required for use of margin. Maintenance margin varies based on the price of the stock. A detailed schedule is available on the Margin Policy page in the Resource Section and on our website.

Does CMEG allow pre and post market trading

Yes, pre-market trading begins at 7:30 am EST and post-market trading ends at 5:30 pm EST

How do I get access to the Level 2 market data?

Level 2 market data stream comes with the Active Account market and is included in the monthly subscription cost.

I need help on setting up my Traders Elite Pro Platform

You can visit our Tutorials and Webinars page in the Legal and Resource Centre on our website for links to guides and tutorials on the platforms we offer..

How Do I configure my hotkeys?

As we do not have extensive technical knowledge of the limitations or syntax of hotkey scripts, we recommend that you contact the platform providers themselves about building custom scripts outside of their built-in hotkey builder and any adjustments you may need to make to them in the process. They can be contacted through the live chat feature on their website.

What is a Margin Warning?

A margin warning is a warning sent by your broker when a trader exceeds their overnight buying power. You would need to rectify this by closing out some of your open positions before 3:50 PM EST. Failure to do this will result in your positions being liquidated to bring your account back within over-night margin limits.

I am not able to use my full buying power. Why is that?

You may need to review our margin policy as stocks with value less than $4 have different margin requirements. You may view our Margin Policy on our website.

How can I reach CMEG in a trade emergency?

For urgent trade requests, you can email technicalsupport@cmelitegroup.com. If you require a broker-assisted trade, please provide your account number and clear instructions with specific trade execution details. Our Trade Desk can also be reached directly at (212) 561-5493

Does CMEG cover/recover any loss/gain from a technical issue on the platform?

CMEG does not share in clients' profits or losses that maybe due to the software provided by third-party suppliers. Please view disclaimers in the Legal and Resource Centre on our website for more information.

I think the system liquidated my positions. Why is that?

Your account equity may have fallen below the minimum required for trading. When this occurs, the platform will auto-liquidate your positions and close your account. Accounts must maintain a minimum balance of $250 - $350 to meet monthly subscriptions and to maintain trading permissions,

I currently use DAS Trader. Is your Traders Elite Pro comparable to DAS?

You can request to use the Traders Elite Pro Platform powered by DAS Trader Pro during the application process.

Can I install Traders Elite Pro supported by DAS on a MAC?

Traders Elite Pro supported by DAS is intended for use in a Windows environment. Use of the platform on a Mac OS is at the user’s own risk. Support is provided on our platform usage. We do not provide support on Windows or Mac general usage.

What risk controls am I able to implement on my account?

The risk controls available for your account are:

  • Total loss - realized and unrealized loss
  • Max loss - realized loss only
  • Warning message based on unrealized loss
To apply any of these risk controls, kindly send an email to clientservices@cmelitegroup.com with the details of the risk controls you would like applied to your account. Please note that CMEG accepts no responsibility in the use of platform risk controls, traders do so at their own risk,
I tried to login to the platform, it says “Wrong Trader”. What does that mean?

The username you have entered does not exist. Please ensure you are entering the username provided in your Account Approval email with no typos. If you think you are entering the correct username, make sure you are connecting to the right server or version of the platform.

I tried to login to the platform, it says “User is closed”. What does that mean?

You would receive this error message because your account is currently deactivated. This may be due to the account not being funded or the equity balance falling below the minimum maintenance requirement. If you believe you are receiving this message in error, kindly contact the Client Services Team for assistance.

I tried to login to the platform, it says “Wrong Password”. What does that mean?

Please ensure the password you are entering is correct. Note that this field is case sensitive and the password for the Account Management Platform and the Trading Platform are not linked.

How do I trade in my simulator account?

YOn the Montage window, there is a drop-down box to the bottom right. By clicking this drop-down, you can select and switch between both your live and simulator accounts. Please note the simulator account is only available on the Traders Elite Pro - powered by DAS Platform.

Is there a way to check shortable stocks through the platform?

You can enter the stock symbol to search for stocks you want to short.

You can enter the stock symbol to search for stocks you want to short.

The Montage window would also indicate a shortable stock by an “S” under the anchor icon.

I tried to login to the platform, it says “Cannot connect to Order Server”

“Cannot connect to Order Server” is usually an Internet Issue. Please ensure that you have a stable internet connection. The platform will continue to try to reconnect until a connection is secured. There are 2 ISPs that client can use to connect to the platform. Below you will find steps to switch ISPs to connect. If you have changed the order of the network and still have network issues and an outage has not been reported then it means the issue is your internet connection and beyond our platform providers. Please note that it is important for you to maintain both networks in your settings at all times for redundancy. Steps:

  • #1. Click Setup then Network.
  • #2. Select another ISP that can connect to us
  • #3. Click to Move Up
  • #4. Click Commit
Is there a mobile version I can use?

The Traders Elite Pro Platform - supported by DAS uses the Das Trader App for mobile access. You can use the Firm details below to gain access. Firm ID: ETFA Order IP: etfa.dastrader.net or etfa.dastrader.org Order Port: 5016

The iDAS platform won’t let me log in on my phone, why is that?

ForFor first time users, you are required to log in to the Trader Elite Pro platform on a desktop as it prompts you to change your password. After changing your password, you can access the mobile platform.

I am having troubling opening Traders Elite Pro - powered by Sterling, what do I do?

You Once the installation is complete, you may launch the Sterling Trader Pro by right-clicking on the Sterling Trader Pro icon, now located on your desktop. To open the software, you must click Run as Administrator.

The platform layout is too large for my monitor, how can I adjust this?

Once the platform has loaded, you may need to move the main control window upward so that it can become accessible on your screen. This may be a necessary step because of the size of your monitor. To move the window, do the following:

Place the cursor over the platform icon in the task bar below. When the windows appear, move the cursor over the window you would like to make visible then right-click and select Move. The Up arrow should then be used to move the window into view.

I tried to login to the platform and it says, “Trader Disabled”. What does that mean?

You would receive this error message because your account is currently deactivated. This may be due to the account not being funded or the equity balance falling below the minimum maintenance requirement. If you believe you are receiving this message in error, kindly contact the Client Services Team for assistance.

I received the message “Close and Cxl Only” What does that mean.

This message may mean that your account equity is too low and trading permissions have been suspended. You will only be allowed to close existing positions and cancel any pending order. Note carefully that Accounts must maintain a minimum balance of $250 - $350 to meet monthly subscriptions and to maintain trading permissions.

How do I re-open my account after it is closed or expired?

You may fund your account at your earliest convenience and submit a request to reopen your account. Our team will review your account and the documents on file. You will be notified if any additional or updated documents are required to re-activate your account. If no documents are required your account will be re-activated. Re-activation can take 1 - 2 business days. There would be no need for you to reapply for a new account.


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